MR ALPHA Help Center
Making sure you receive your order on time is our top priority. After your payment is verified, it takes up to 24 - 48 hours to process and ship your order. This does not include weekends or major holidays.
Domestic orders generally get delivered within 7 business days. International orders may take up to 21 days based on your country and customs process.
Depending on item(s) orders and your location it may take slightly longer to get the order out to you. However, don't worry - we promise it will be worth it!
We ship domestically within the US and taxes are applied at checkout.
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
MR ALPHA cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Changes to order or cancellations have to be done within 12 hours after placing the order. Once our shipping department processes your order, we will not be able to make any modifications. While we cannot cancel or change an order once it has been shipped, you are welcome to return your items in accordance with our returns policy once your order has been delivered to you.
There are three (3) ways to check the tracking information available for your package:
- Click here to track your package via MR ALPHA order tracker (you will need to enter your Order Number and Email Address).
- In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
- Depending on the shipping method selected you may visit USPS.com, UPS.com, or FedEx.com and enter the tracking code that was provided in the shipment confirmation email.
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent and/or we couldn't verify some of your information. If you are certain that this was in error, please order again with a valid PayPal account. If you do not have PayPal, you can use one of other alternative checkout methods available.
In some cases, we may run out of popular items while processing your order. When this happens, our best selling items typically restock within 3-5 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
For online purchases, MR ALPHA accepts the following forms of payment:
- American Express
- MR ALPHA E-Gift Cards
- Apple Pay (*Apple iOS only)
- Amazon Pay (*Android OS & Apple iOS)
- Google Pay (*Android OS only)
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase like PayPal, AmazonPay and others.
We do not offer layaway but one of our payment partners AfterPay can help you stretch the cost of your order across 4 even monthly payments. The process is very easy and the minimum order is only $35 to qualify for AfterPay program!
FREE SHIPPING FOR ORDERS OVER $75 (subtotal) applies ONLY to U.S. Domestic shipments when the total of the order less any discount codes applied is equal to or greater than $75. U.K and International Orders do not qualify for free shipping at this time. Therefore, if you are located in an another country other than US, the free shipping promotion would not be applied to your purchase.
When available: Expedited shipping (i.e., Overnight) for all locations will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.
Remember to take your promotion code into consideration when calculating your total.
One or more of your items may have sold out since your order was processed. But don’t worry! The rest of your order is on its way and you have been refunded for the cost of the out of stock item(s) minus any applicable discount codes used on the order.
Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
Oh no! Unfortunatley, orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. Instead, please use your code on your next purchase!
MR ALPHA is a men's lifestyle brand. Therefore most products are geared towards men's uses. However, most of out hair care, skin care, and hemp infused products can be used by women as well! We're working hard to launch our sister site which will have a wide selection of women's apparel and health/beauty products. Stay tuned and check back regularly!
All our nutritional and hemp infused products are to be used only healthy individuals over 18+ years of age. Please make sure to consult your physician before starting any fitness regiment or a diet program.